Linking citizens with social security schemes

Linking citizens with social security schemes


Being born and brought up in a poor community, I have seen families struggling for fulfilling their family needs since my childhood. In fact, there are various social security schemes available but due to various reasons such as lack of awareness, poor understanding of schemes and absence of requisite documents to enrol under the scheme, displeasing response by government staff/officials, etc., the poor are deprived of access to schemes meant for them. This situation encouraged me to not only disseminate information but to support people to access benefits under various schemes meant for them through Mahiti Mitra (Information Centre). SETU Abhiyan is supporting me to operate this centre.


Empower people through disseminating information about various social welfare schemes and link them with the schemes.

Encouraging people to use information technology for accessing public services and providing information at door-step through mobile Mahiti Mitra.

Making people self-reliant in accessing benefits of social schemes at grass root level.



Volunteers from different areas in the city are being trained with essential information about various government-sponsored social security schemes, prescribed format to apply for these schemes and requisite documents. Till date, 34 such volunteers have been trained who are serving people in their respective neighbourhoods. It is expected that these services by the volunteers will be formalized through Ward Offices which have been proposed to be set up in each Ward.


With the objective to provide information to people at door-step, the staff of Mahiti Mitra visit different areas in the city and support them in applying to various schemes and services of the government. In case there is need to organize camps for applying for any particular document like PAN card or Aadhar card, Mahiti Mitra approaches the concerned government department and organizes these camps with the help of the concerned department.

Services provided by Mahiti Mitra Centre during 2016-17 & 2017-18

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Benefit accessed by people through Mahiti Mitra during 2016-17 & 2017-18

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